Quality Information

Information regarding quality measures that are reported to the public by organizations such as the Centers for Medicare & Medicaid Services (CMS), and the Florida Agency for Healthcare Administration.

The following websites include quality measures:

• Medicare Hospital Compare Data
• Florida Compare Care Hospital Data
• Florida Hospital Association’s Mission to Care
• Florida Health Finder
• Mission to Care

Questions, Concerns and Complaints

We value your feedback. If you have a question, concern or complaint about the quality of care you or a family member receives at Doctors’ Memorial, we encourage you to speak directly to the department that was involved in the situation you are concerned about.  However, if you prefer to speak to our Patient Advocacy Office, they can be reached at 850-584-0609.

Florida Agency for Health Care Administration

The Agency for Health Care Administration has statutory authority for regulating hospitals and ambulatory surgical centers in Florida. If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 888-419-3456, (press 1) or write to:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive/Bldg. 1
Tallahassee, FL 32308

If you have a complaint against a health care professional and want to receive a complaint form, call the Consumer Services Unit at 888-419-3456 (press 1) or write to:

Agency for Health Care Administration
Consumer Services Unit
P.O. Box 14000
Tallahassee, FL 32317-4000